top of page

Heather Belbin

Change Management Consultant

Welcome

I work with clients to ensure that their IT transformation intiatives get over the line and into the hands of the users as smoothly as possible.

Working remotely from  Montreal, Canada, I provide external full-time or part-time services to clients in the US and Canada.

 

I am Prosci-certified, incorporated, insured, and have active Government of Canada reliability clearance. Hybrid options are available for clients in the Montreal, Ottawa, and Plattsburgh areas.

Feel free to connect on LinkedIn, or get in touch via email if you need a detailed CV.

 

On the lighter side, you can also follow my less-professional, OCM and IT-related humor Instagram account  @WhenChangeHurts.

experience

6 years in change management and business readiness roles in fast-paced, Agile environments. 

7 years in the FinTech / online payment processing space.

8 years working in embedded software / platform partner (ISV) environments.

9 years leading the training design and delivery for new software and features.

I am great at:

Getting up to speed, fast.

I have a knack for understanding the lay of the land and identifying key people quite quickly, even when fully remote. 

Building relationships.

I excel at finding the key people and building relationships of mutual trust.

 

As a result, key people who might stay quiet in a group tend to open up to me with their feedback and apprehensions surrounding a change.

Digging in.

I can find the details of a situation without any hand-holding. I'm adept at digging through Sharepoint or Confluence, or digging through Teams to find the person with the answers.  

Adapting to your culture.

 Whether your org is casual or more formal, whether your teams ready to jump into change or experiencing change fatigue,  whether your are using Agile, Waterfall, or hybrid,  I will  match your style as much as possible.

work samples

Looking to see real-world examples of what I can do for you? 

Click on the images below to see some of the deliverables I've created for a "demo client". 

1.png

Demo | FinTech | Integrated Partners

4.png

Post-Implementation| Microsoft 365 | Documentation | Sharepoint | MS Teams

One step at a time. You'll get there..png

Communications | Awareness | Knowledge | Reinforcement

2.png

Post-Implementation | Feedback Loop | Hypercare | MS Forms | Power Automate

3.png

ADKAR | Agile | Stakeholders

5.png

Training Needs Assessment | Skills Matrix | Agile

Recent Blog Posts

Get in Touch!

Working remotely from Montreal, Canada, I provide external full-time or part-time services to clients in the US and Canada. 

Hybrid options are available for clients in the Montreal, Ottawa, and Plattsburgh areas.

  • Instagram
  • LinkedIn

Thank you! I will be in touch. - Heather

bottom of page