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closing the gap between technical delivery & user adoption. 

Consulting & Contract Services

Change Management

Change Management focuses on the people side of change, ensuring that users have the context, knowledge, tools, and ability to get on board with the change.  

Business Readiness

Business Readiness digs into the nitty gritty, identifying and filling gaps in processess, tools, and technology that need to be in place prior to go- live. 


For organizations using Microsoft 365 enterprise plans, I can build an easy-to-use, customizable internal Sharepoint site providing users with information, how tos, and automated forms at their fingertips.

Specialized Expertise

Fintech & Payments


I entered the online payments space almost 10 years ago, and I understand the delicate balance of offering competitive solutions in a rapidly changing space while navigating various regulatory requirements.

Embedded Software 


Operating in a one-to-many integrated partnership revenue model is tough. The smallest misstep tends to snowball, eating into your margins and reputation. 

I get it. I have extensive experience in this space and can help you and your partners navigate the change at hand.



Managing change in the insurance space means juggling many moving parts, including state and provincial regulations, risk management, frictionless onboarding, renewals, and claims processes.

I have recent experience in this space, including familiarity with the US market and regulatory landscape. 

Government of Canada


As a former federal public servant, I understand the challenges that come with managing change in a complex, unionized environment. In addition, I have active security clearance (reliability) with the Government of Canada.

Get in Touch!

Working remotely from Montreal, Canada, I provide external full-time or part-time services to clients in the US and Canada. 

Hybrid options are available for clients in the Montreal, Ottawa, and Plattsburgh areas.

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Thank you! I will be in touch. - Heather

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